Pleroma Institutional
Clearer public information. Digital services that are easier to use.
We design and implement information and digital access systems for public institutions: website, information structure, documents, guides, tutorials, digital workflows, automation and AI solutions.
Clarity for the citizen. Accessibility in services. Efficiency for the institution.
What we solve
When information is hard to find, the administration becomes hard to use.
- Scattered information — citizens don’t know where to look.
- Procedures that are hard to understand — the documents exist, but the steps are not clear enough.
- A website that is hard to use — the structure is not designed from the user’s perspective.
- Repetitive questions — staff spend time explaining information that could be presented more clearly.
What we implement
Website & digital structure
Creating or reorganising the website so that information, services, documents and contacts can be found quickly.
Public information
Clear structuring of services, procedures, forms, documents, opening hours, contacts, departments, responsibilities and information of public interest.
Structure & organisation chart
A clear presentation of the management, departments, responsibilities, contacts and the right route for the citizen.
“How do I…?”
Step-by-step guides: what to request, which documents I need, where to submit, how to submit and what happens next.
Video tutorials
Tutorials for the website, applications, documents, forms, taxes, appointments, platforms and digital services.
Digitalisation & automation
We identify the processes that can be simplified, digitalised, automated or assisted by AI.
How we work
Analysis. Simplification. Implementation. Transfer.
- Stage 1
Analysis
We get to know the institution, its services and the points where citizens run into difficulties.
- Stage 2
Simplification
We reorganise the information and the routes.
- Stage 3
Implementation
We actually build the agreed solutions.
- Stage 4
Transfer
We document the system and prepare the team to use it.
The result
For the citizen: Find. Understand. Resolve.
For the institution: More clarity. More coherence. Less administrative friction.
The Pleroma difference
We don’t deliver separate elements. We build a system.
The website, the documents, the institution’s structure, the guides, the tutorials and the digital tools must speak the same language. Pleroma connects them into one information and digital access system.
Pleroma Institutional System
A complete system, configured for the institution.
- Institutional audit
- Website / website optimisation
- Information architecture
- Structure and organisation chart
- Document centre
- “How do I…?” guides
- Video tutorials
- Forms and digital routes
- Institutional visual system
- Automation and AI
- Staff training
- Documentation and transfer
Available through SICAP.
Clearly defined services. Clear deliverables. Measurable implementation.
Request an evaluation of your institutionPleroma Institutional can be contracted module by module or as an integrated system, depending on the institution’s needs.
Founder
“A public service is truly useful when people know how to use it.”
Ramona Gligan Founder, Pleroma Institutional
Professional background
University and postgraduate studies: Bachelor’s degree in Engineering; Master’s degree in Engineering.
Accredited courses completed and professional certifications: Human Resources Manager, certified in Romanian and in English; Business Communication; Coaching Specialist; Trainer; Assessor in the continuing vocational training system; Digital Competence, including internet safety and cybersecurity.
Professional reference: AJOFM Maramureș
It is all about people.
That is why Pleroma Institutional offers personal development and social programmes and activities for seniors, children and teenagers.
Contact
We start with an analysis.
We see where information can become clearer, services simpler and processes more efficient.
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